Auburn City Office is Seeking to Update Utility Accounts

The Auburn City Utility Office is requesting all residents with utilities provide a current adress and phone number for their accounts. All updates can be directed to the city utility office at 217-438-6151 or via e-mail at

Snow Emergency Declared

The Auburn Street Superintendent is declaring a weather parking order due to a predicted snow event. All vehicles and equipment must be removed from the city streets and right-of-ways, both paved and unpaved, including the shoulder from 9:00 P.M. Saturday, February 28, 2014 through 9:00 A.M. Monday, March 2, 2015. Lifted 03/02/2015 at 9:00 AM

02/25/15 Boil Order

Due to a water main break the following areas are under a boil order until further notice:
Springfield Street from Wineman to Route 104 (Lifted)

A boil order means that residents in the affected area are advised to boil their water for three (3) to five (5) minutes prior to drinking or cooking with it. This is a precautionary measure for residents’ protection.

Enroll to Receive Utility Bill Online

The City of Auburn now offers the opportunity for city utility customers to receive their utility bills online instead of through regular mail. By enrolling in the program, residents waive their right to receive a utility bill through the mail. The form must be completed, signed, and returned to the city utility office in order to be fully enrolled. All questions can be directed to the city utility office at 217-438-6151 or via e-mail at

Auburn Police Department Accepting Applications for FT Officer

The Auburn Police Department is accepting applications to establish a pool of qualified applicants for the position of Full Time Police Officer. Qualified applicants will have a high school diploma, display communication, computer, and problem solving skills. Applicants must submit to a background check including finger prints and drug screening. In the event The Auburn Police Department does hire and you are selected you will be required by the State of Illinois to meet set physical requirements for entry into the required police officers basic training. Applications may be picked up at the Auburn Police Department or downloaded at and must be returned by December 22nd at 8:00am. Salary and benefits are set by FOP contract. 217-438-3351

Sangamon County Health Community Survey: Public Forums


Public Meeting – High Speed Rail


The Illinois Department of Transportation’s High-Speed Rail Chicago to St. Louis Program will be holding a public meeting in your area on Tuesday, July 22, 2014 to discuss upcoming construction between Lincoln and Auburn. Informing the public about the activities concerning the Illinois High-Speed Rail Program is a priority.

Utility Office Updates


Bad Check Policy

  • The City of Auburn will be instituting a new policy effective June 1, 2014 regarding checks returned to our office for various reasons from the bank. (checks are only presented to the bank one time).
  • Due to the cost, extra processing, and high volume of checks returned to our office, residents will now only be allowed to have two (2) checks returned to our office for any reason from the bank.
  • If two (2) checks are returned at any time, documentation will be placed on file and the City Office will only take cash or money orders for any amounts owed to the City office or police department for that account or written on behalf of that account. The account will strictly be a cash only account.
  • Fees:
  1. $25.00 bad check fee
  2. $50.00 deposit
  3.  Amount of utility bill owed

NOTE: Letters are sent to the customer when a bad check is returned from the bank. Each letter documents the amount owed as well as a due date for payment. Payment for the bad checks must be received by the due date or risk having utilities shut off. If utilities are shut off due to non-payment for a bad check, an extra $25.00 turn on fee is applied to the amount owed if turned on during normal business hours. Utilities WILL NOT be turned on after hours for a bad check.

Utility Bill Payments

  • Utility bills are mailed on the 15th of each month, or business day prior.
  • All utility bills are due on or before the last day of each month, whether that day falls on a weekend or holiday.
  • A 10% penalty is added to all utility bills not paid at the end of each month.
  • NO payment plans are accepted by the City Utility Office to cover any utility bills that are due each month.

Shut Off Policy

The SHUT OFF DATE for any resident who fails to remit a timely payment, will result in utilities being turned off on the 10TH of each month. If the 10TH should fall on a weekend or holiday, the shut off day will be the next business day following the weekend or holiday.

NOTE: **Shut off notices will no longer be sent out to residents who fail to pay their utility bill prior to the end of the month


05/01/14 Boil Order

Otter Lake Water Commission will be performing maintenance on their water system on 05/01/14. It is not anticipated that City of Auburn water customers will notice a loss of water during the maintenance; however, we are issuing a precautionary boil order for the following residences until further notice.

On Kennedy Road from Edgewood Drive to Chizmar Road (Lifted 5/3/14)
All areas south of town from Edgewood Drive to Chizmar Road (Lifted 5/3/14)

A boil order means that residents in the affected area are advised to boil their water for three (3) to five (5) minutes prior to drinking or cooking with it. This is a precautionary measure for residents’ protection.


2013 Water Quality Report

The Annual Water Quality Report for the period of January 1 to December 31, 2013 is now available. This report is intended to provide you with important information about your drinking water and the efforts made by the water system to provide safe drinking water. The source of drinking water used by Auburn is purchased surface water from Otter Lake Water Commission.

Download the 2013 Water Quality Report

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