Utility Office Updates and Reminders

CITY OF AUBURN
UTILITY OFFICE UPDATES & REMINDERS

(all information is also posted in the City Office and online at www.auburnillinois.us)                                                                                                                   

                                                              Effective Now                                             
E-Statements
 Residents now have the option to receive their monthly utility bills via mail or e-mail.
 E-Statements allow the City Office to e-mail a resident’s monthly utility bill to an e-mail address of their choice. If enrolling in the e-statements, utility bills will no longer be mailed.
 If a resident chooses to enroll to receive e-statements, they must complete an e-statement enrollment form which can be found in the City Office or online at www.auburnillinois.us
 All e-statement enrollment forms must be signed and returned to the City Office before enrollment begins.

                                                        Effective May 1, 2015

Utility Deposit Fees
Applicants for utility service must still apply in person to the city office and shall now pay the city a deposit of ($75.00) for water utility service, ($75.00) for sewer utility service, and a deposit of ($150.00) for gas utility service at the time they make application for utility service.

Shut Off Policy Update (Reconnection After Disconnection)
The SHUT OFF DATE for any resident who fails to remit a timely payment, will result in utilities being turned off on the 10TH of each month. If the 10TH should fall on a weekend or holiday, the shut off day will be the next business day following the weekend or holiday.

NOTE: **Shut off notices will no longer be sent out to residents who fail to pay their utility bill prior to the end of the month.

Utility services that have been disconnected for non-payment of a bill will still be subject to a reconnection fee. The new reconnection fee are as follows:

If reconnected on weekdays during business hours of 7:30 am to 3:45 pm $25.00

If reconnected after business hours $100.00 (CASH ONLY – paid at Police Department)

If reconnected on a holiday or weekend $150.00
(CASH ONLY – paid at Police Department)

DURING NORMAL BUSINESS HOURS (7:30 a.m. to 3:45 p.m.)
A.) Pay outstanding bill, which includes 10% penalty fee;
B.) Pay turn on fee in the amount of $25.00; and,

AFTER HOURS – CASH ONLY – paid at police department
A.) Pay outstanding bill, which includes 10% penalty fee;
B.) Pay turn on fee in the amount of $100.00

WEEKENDS/HOLIDAYS – CASH ONLY – paid at the Police Department
A.) Pay outstanding bill, which includes 10% penalty fee;
B.) Pay a turn-on fee in the amount of $150.00

Should a turn-off seal be found broken or tampered with or occupants are using the service in any way, an additional penalty of $100.00 will be charged pursuant Section 2, Chapter 24-49-1 of the Code of the City of Auburn and you could be subject to arrest for theft of service.

Bad Check Update
If a check is returned to the city office due to non-sufficient funds, an individual will now have (3) business days to reconcile the utility in arrears. Payment for non-sufficient funds must be paid in cash and will be processed as follows:
 Payment of all amounts due and owing, (which includes a 10% penalty fee – if NSF check was written after the utility bill due date); and,
 Payment of a $25.00 service charge for an NSF check.

If payment is not made to reconcile the account in arrears in (3) business days, the utilities will be disconnected and a reconnection fee will be applied (amount based upon the time in which the utility is turned back on). In addition to the outstanding bill, a $25.00 service charge for the NSF check will be applied (plus a 10% penalty fee if the NSF check was written for the utility bill after the actual due date).

If reconnected on weekdays during business hours of 7:30 am to 3:45 pm $25.00

If reconnected after business hours $100.00 (CASH ONLY – paid at Police Department)

If reconnected on a holiday or weekend $150.00
(CASH ONLY – paid at Police Department)

Zoning Application Fee Increase
An application fee for an amendment, special use, or variation to a property shall be assessed a fee of $300.00, plus the cost of legal publication.

The individual(s) requesting the application will be invoiced the cost of the legal publication and payment is to be made immediately.

                                          Effective May 15, 2015

Late Filing Fee for Temporary Liquor Permit Increase
The late filing fee for a temporary liquor permit will be $50.00

Viewing and Paying Utility Bills Online
Beginning with the May billing, residents will be able to view and pay their utility bill online. A link will be made available online and a resident would simply create a username and password to access their account. Upon initial sign up, each resident will need the property address located on the bill as well as the account number. Access to this service will allow residents to view their bills, review consumption, as well as see previous payments made to the account as well as make payments to the bill online, if needed. Please visit the Auburn website for more information (www.auburnillinois.us)

2014 Water Quality Report

The Annual Water Quality Report for the period of January 1 to December 31, 2014 is now available. This report is intended to provide you with important information about your drinking water and the efforts made by the water system to provide safe drinking water. The source of drinking water used by Auburn is purchased surface water from Otter Lake Water Commission.

Download the 2014 Water Quality Report

04/08/2015 Boil Order

The Auburn City Utility Department will be g a fire hydrant on Wednesday, April 8, 2015; Effected areas will be:

11th St between Washington and Maple
10th St between Adams and Maple
Maple St between 11th and 9th
Washington St between 11th and 9th

Water will be turned off for Approximately 4 hours beginning at 9 AM. A boil order will be in effect for this area once pressure is restored. The water test results may take 2 to 3 days to receive.

A boil order means that residents in the affected area are advised to boil their water for three (3) to five (5) minutes prior to drinking or cooking with it. This is a precautionary measure for residents’ protection.

The Auburn Sesquicentennial is Coming

2015 AUBURN SESQUICENTENNIAL EVENTS

Friday and Saturday April 17-18, 2015 –Auburn City Wide Garage Sales, Sponsored by Auburn Activities Committee.

Saturday April 18, 2015 – 1:00 p.m. – Grave Marking Ceremony for Revolutionary War Patriot Jacob Henry Shutt at Wimmer Cemetery in Auburn, IL. Sponsored by Captain William Penny Chapter Daughters of the American Revolution. Reception to follow at Auburn United Methodist Church 14100 IL Route 4, Auburn. RSVP to JoAnn Davis 217-483-4968

Saturday May 9th, 2015 –Crystal’s Army 5K Race 7:00 Registration 8:00 Start at East (Union) Park in Auburn. Kids 8-12 Free. Organized by Ryan Molohon 217-414-8500

Monday May 25, 2015 @8:30 a.m. on Auburn Square – Patriotic Walk to Auburn Cemetery for VFW/American Legion annual program. Participants are asked to dress in period clothing. Barb Stamer 217-341-8020

Friday and Saturday June 13-14 – Historic Route 66 Blue Carpet Corridor Events tba

Friday June 26, 2015 Zip Code Day – Events all day and evening. sponsored by Auburn Activities Committee. Evening event All Class Auburn Gingerbread House Reunion 7:00 p.m. on City Square.

A Message Regarding Recycling

Flowers Sanitation has notified the City of Auburn that they will no longer be accepting plastic bags in the recycling bin.

Auburn City Office is Seeking to Update Utility Accounts

The Auburn City Utility Office is requesting all residents with utilities provide a current adress and phone number for their accounts. All updates can be directed to the city utility office at 217-438-6151 or via e-mail at cityoffice@auburnillinois.us

Snow Emergency Declared

The Auburn Street Superintendent is declaring a weather parking order due to a predicted snow event. All vehicles and equipment must be removed from the city streets and right-of-ways, both paved and unpaved, including the shoulder from 9:00 P.M. Saturday, February 28, 2014 through 9:00 A.M. Monday, March 2, 2015. Lifted 03/02/2015 at 9:00 AM

02/25/15 Boil Order

Due to a water main break the following areas are under a boil order until further notice:
Springfield Street from Wineman to Route 104 (Lifted)

A boil order means that residents in the affected area are advised to boil their water for three (3) to five (5) minutes prior to drinking or cooking with it. This is a precautionary measure for residents’ protection.

Enroll to Receive Utility Bill Online

The City of Auburn now offers the opportunity for city utility customers to receive their utility bills online instead of through regular mail. By enrolling in the program, residents waive their right to receive a utility bill through the mail. The form must be completed, signed, and returned to the city utility office in order to be fully enrolled. All questions can be directed to the city utility office at 217-438-6151 or via e-mail at cityoffice@auburnillinois.us

Auburn Police Department Accepting Applications for FT Officer

The Auburn Police Department is accepting applications to establish a pool of qualified applicants for the position of Full Time Police Officer. Qualified applicants will have a high school diploma, display communication, computer, and problem solving skills. Applicants must submit to a background check including finger prints and drug screening. In the event The Auburn Police Department does hire and you are selected you will be required by the State of Illinois to meet set physical requirements for entry into the required police officers basic training. Applications may be picked up at the Auburn Police Department or downloaded at www.auburnillinois.us/police-department/ and must be returned by December 22nd at 8:00am. Salary and benefits are set by FOP contract. 217-438-3351

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