Utility Office Updates

CITY OF AUBURN
UTILITY OFFICE UPDATES & REMINDERS

Bad Check Policy

  • The City of Auburn will be instituting a new policy effective June 1, 2014 regarding checks returned to our office for various reasons from the bank. (checks are only presented to the bank one time).
  • Due to the cost, extra processing, and high volume of checks returned to our office, residents will now only be allowed to have two (2) checks returned to our office for any reason from the bank.
  • If two (2) checks are returned at any time, documentation will be placed on file and the City Office will only take cash or money orders for any amounts owed to the City office or police department for that account or written on behalf of that account. The account will strictly be a cash only account.
  • Fees:
  1. $25.00 bad check fee
  2. $50.00 deposit
  3.  Amount of utility bill owed

NOTE: Letters are sent to the customer when a bad check is returned from the bank. Each letter documents the amount owed as well as a due date for payment. Payment for the bad checks must be received by the due date or risk having utilities shut off. If utilities are shut off due to non-payment for a bad check, an extra $25.00 turn on fee is applied to the amount owed if turned on during normal business hours. Utilities WILL NOT be turned on after hours for a bad check.

Utility Bill Payments

  • Utility bills are mailed on the 15th of each month, or business day prior.
  • All utility bills are due on or before the last day of each month, whether that day falls on a weekend or holiday.
  • A 10% penalty is added to all utility bills not paid at the end of each month.
  • NO payment plans are accepted by the City Utility Office to cover any utility bills that are due each month.

Shut Off Policy

The SHUT OFF DATE for any resident who fails to remit a timely payment, will result in utilities being turned off on the 10TH of each month. If the 10TH should fall on a weekend or holiday, the shut off day will be the next business day following the weekend or holiday.

NOTE: **Shut off notices will no longer be sent out to residents who fail to pay their utility bill prior to the end of the month

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05/01/14 Boil Order

Otter Lake Water Commission will be performing maintenance on their water system on 05/01/14. It is not anticipated that City of Auburn water customers will notice a loss of water during the maintenance; however, we are issuing a precautionary boil order for the following residences until further notice.

On Kennedy Road from Edgewood Drive to Chizmar Road (Lifted 5/3/14)
All areas south of town from Edgewood Drive to Chizmar Road (Lifted 5/3/14)

A boil order means that residents in the affected area are advised to boil their water for three (3) to five (5) minutes prior to drinking or cooking with it. This is a precautionary measure for residents’ protection.

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2013 Water Quality Report

The Annual Water Quality Report for the period of January 1 to December 31, 2013 is now available. This report is intended to provide you with important information about your drinking water and the efforts made by the water system to provide safe drinking water. The source of drinking water used by Auburn is purchased surface water from Otter Lake Water Commission.

Download the 2013 Water Quality Report

Hydrant Flushing

The City of Auburn will be flushing hydrants east of the railroad tracks April 14th – 18th. Hydrants west of the railroad tracks will be flushed April 21st – 25th. Hydrant flushing will occur from 7:30 A.M. – Noon on these days. Customers may experience cloudy/discolored water during this time period and are advised not to do laundry during these hours. We apologize for any inconvenience to customers during this period.

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03/09/14 Boil Order

Due to a water main break the following areas are under a boil order until further notice:
9th Street from Adams Street to North Street (Lifted)
10th Street from Adams Street to North Street (Lifted)
11th Street from Adams Street to North Street (Lifted)
Maple Street from 9th Street to 11th Street (Lifted)

A boil order means that residents in the affected area are advised to boil their water for three (3) to five (5) minutes prior to drinking or cooking with it. This is a precautionary measure for residents’ protection.

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Snow Emergency Declared

The Auburn Street Superintendent is declaring a weather parking order due to a predicted snow event. All vehicles and equipment must be removed from the city streets and right-of-ways, both paved and unpaved, including the shoulder from 9:00 P.M. Saturday, March 1, 2014 through 9:00 A.M. Monday, March 3, 2014. Lifted 3/2/14 @ 10:00 AM

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02/20/2014 Boil Order

Due to a water main break a boil order has been issued for the following areas:

Fifth Street from Interurban Street to North Grand (Lifted)
Fourth Street from Interurban Street to North Grand (Lifted)
North Grand from Seventh Street east to the City limits (Lifted)
All of Interurban Street (Lifted)

A boil order means that residents in the affected area are advised to boil their water for three (3) to five (5) minutes prior to drinking or cooking with it. This is a precautionary measure for residents’ protection.

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2/18/14 Boil Order

Due to a water main break the following areas are under a boil order until further notice:

Jackson Street from Second Street to Springfield Street. (Lifted)

A boil order means that residents in the affected area are advised to boil their water for three (3) to five (5) minutes prior to drinking or cooking with it. This is a precautionary measure for residents’ protection.

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Snow Emergency Declared

The Auburn Street Superintendent is declaring a weather parking order due to a predicted snow event. All vehicles and equipment must be removed from the city streets and right-of-ways, both paved and unpaved, including the shoulder from 6:00 p.m. Tuesday, February 4, 2014 through noon Wednesday, February 5, 2014.

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01/15/14 Boil Order

Due to a water main break the following areas are under a boil order until further notice:
Washington Street from Springfield Street to 5th Street (Lifted)
Mill Street from Washington Street to Adams Street (Lifted)
1st Street from Washington Street to Wineman Street (Lifted)

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