PUBLIC WORKS


The Public Works Department employs seven full-time personnel and is responsible for development and maintenance of the City’s infrastructure. This includes design and construction of:

  • public streets (including sidewalks, street and pavement markings);
  • the water system (including storage and distribution);
  • the sewer and storm drain systems (including collection, pumping and treatment of sewage); and,
  • the natural gas system.


Public Works also provides review and inspection of public improvements for new development projects and for public capital improvement and replacement projects

To contact the Public Works Department, please call 217-438-6605.


The Public Works department is responsible for the maintenance and operation of 37 miles of gas mains and serves 1,667 customers. The department is dedicated to gas system safety.


Natural gas is delivered to the city’s main gate station at a pressure of approximately 900 pounds per square inch (PSI). The pressure is reduced to approximately 160 PSI and odorant is added for safety purposes. The gas is transported to the city’s two other border stations where the pressure is reduced to 20 PSI. or less. The gas is then distributed through a system of mains ranging in size from 2 inches to 4 inches in diameter and is delivered to homes and business at pressures from 4 oz. to several pounds.


IMPORTANT

If you detect a gas odor anywhere, please call the City Utility Office at (217) 438-6151 during working hours, after hours, weekends, or holidays.


FACTS YOU NEED TO KNOW ABOUT NATURAL GAS


01


Natural Gas is Colorless and Odorless (odorant is added for smell)

03


Natural Gas is Lighter than Air

02


Natural Gas is Combustible

04


Natural Gas is Non-toxic and Non-poisonous


Gas Brochure outlining FAQs and safety tips regarding natural gas. 

Notice regarding buried natural gas piping

The goal of the Public Works Department is to supply the citizens of Auburn with the highest quality drinking water with as few service interruptions as possible.

The city purchases water from Otter Lake Water Commission and provides water distribution for 1,878 customers. On average the city uses 280,000 gallons of water per day. The city also maintains a 300,000-gallon elevated storage tank.

The public works department is responsible for installing and maintaining distribution mains, valves, fire hydrants and water storage.


Self Monitoring Program

The city operates under an Illinois EPA certified Public Water Supply Operator.

The operator conducts periodic self-monitoring of the system through the sampling and testing of the drinking water. The samples are sent to a certified laboratory to analyze for the presence of microorganisms and chemicals in the finished drinking water.

The information obtained by the self-monitoring program must be routinely reported to the Illinois EPA and is summarized in an annual Consumer Confidence Report (CCR).

Water Quality Reports (will need these)


Hydrant Flushing

The public works department flushes hydrants twice a year (spring and fall). Flushing is usually done during the morning hours. During times of flushing, you may notice dirty or discolored water. It is recommended that you not do laundry during these times. Notice will be given prior to flushing hydrants.


Boil Orders

Boil orders are issued when there is an interruption in water flow due to a water main break, accidental cut, required maintenance or any time the water pressure drops below 20 p.s.i. When possible, an ALL call is made to those who signed up, alerting them of the boil order. If you have subscribed, notification will also be sent through text and,e-mail when possible. Local media are also notified for those residents who are not on the call system or subscription service.

A boil order means that residents in the affected area are advised to boil their water for three to five minutes prior to drinking or cooking with it. This is a precautionary measure for residents’ protection.

Due to the required testing, the boil order remains in effect until further notice (24 hours minimum). When the results come back clear, another ALL call is made, lifting the boil order, and media is again notified.

CITY OF AUBURN LEAD INFORMATIONAL NOTICE

ANNUAL DRINKING WATER REPORT - 2023

The public works department is responsible for maintaining, cleaning, and repairing streets, city right-of-way, replacing and repairing all signs in the right of way, and performing snow removal on all city streets.

Concerns and/or questions pertaining to the City Streets can be directed to the city garage at 217-438-6605.

The City of Auburn Water Pollution Control Facility is located on 23.16 acres at 13790 Jodi Road. The treatment plant process consists of head works with bar screens and grit removal followed by two aerated lagoons operated in series with rock filtration. Equipment is maintained by daily inspections and a preventive maintenance program. The city also maintains six sewer lift stations.


Self-Monitoring Program 

The facility operates under the National Pollution Discharge Elimination System (NPDES) permit # lL0022403 and has a designed average flow of 0.62 million gallons per day (MGD). The facility is operated by an Illinois EPA certified Class 4 Wastewater Operator.

The operator conducts periodic self-monitoring of the treatment system through the sampling and testing of influent, lagoons and effluent. Analytical testing is performed on-site and is done in accordance with Title 40 Code of Federal Regulations, Part 136 (40 CFR 136). Monitoring is done for Flow, Biochemical Oxygen Demand, Suspended Solids and pH.

The information obtained by the self-monitoring program must be reported to the Illinois EPA monthly in the form of a Discharge Monitoring Report (DMR).


Sewer Problems?

The Public Works department is responsible for the maintenance and repair of City sewer lines. If you experience a problem with your sewer, you should contact the City Utility Office during and after working hours at (217) 438-6151. We will come out to inspect the City’s main sewer line.

If the main line is functioning properly, the problem may be in the service line which runs from the property structure to the main sewer. The City will assist you in determining the problem.

The property owner is responsible for maintenance and repair of the service line.

FIRE DEPARTMENT


Auburn Fire and Rescue is a professional, volunteer fire department and rescue squad.

The Auburn Fire and Rescue District Board of Trustees administers Auburn Fire and Rescue. The Firefighters provide skilled fire suppression for structures, automobiles, or any other materials involved in a fire. Firemen also respond to hazmat incidents as needed. Our EMTs provide non- transport BLS/ILS service. Members provide direct patient care to residents and visitors to the Auburn Fire and Rescue District and surrounding communities. Auburn Rescue personnel are selected from a pool of registered Illinois Department of Public Health EMTs.

Chief: Joe Powell

Website

UTILITY OFFICE


Location

The City Utility Office is located on the west side of the City Hall building located at 324 West Jefferson Street.

Monday through Friday from 7:30 A.M. to 4:00 P.M.

You can contact the office at (217) 438-6151 or via email


THE CITY UTILITY OFFICE IS CLOSED THE FOLLOWING HOLIDAYS:

  • New Year’s Day
  • Martin Luther King, Jr. 
  • President’s Day
  • Good Friday
  • Memorial Day 
  • Juneteenth
  • 4th of July
  • Labor Day
  • Thanksgiving and day after 
  • Christmas Eve — half day (garage), office closed all day
  • Christmas Day
  • New Year’s Eve — half day (garage), office open all day

Utility Office Updates

Important Utility Office Updates are posted on an as needed basis. These updates would include any changes as they pertain to rates and/or fines/fees.

Any questions as they relate to any update or reminder can be directed to 217-438-6151 ext. 2309


Utility Rates and Tap Fees

Utilities provided by City: Water, Sewer, and Gas (not all utilities available in certain areas) 

Water Deposit - $75.00
Cost per 1,000 gallons - $8.55 (As of 05/01/18)
Meter Charge - $2.00/mo.
Bulk water available at 2nd & Van Buren, near water tower 25a / 35 gal.

Sewer Deposit - $75.00
Cost per 100 gal water - $0.30 (Rate approved 03/15/2010)
Original City Sewer - $8.50/month

Gas Deposit - $150.00
Cost per 1000 cu ft - Fluctuates (City cost + $4.55)
Meter Charge - $2.00/mo.

Water Tap Fee - $500.00 for an existing line connection
Water Tap Fee - $750.00 for new water line
Includes: saddle on main, corporation tee, curb stop & box.
Extra charges: meter yoke, meter pit, meter lid & ring, type “K" copper, sand, CA6.

  • City brings water line from main to property line.
  • Homeowner/Contractor responsible from property line into house.

Sewer Tap Fee - $250.00

Includes: saddle

  • Home Owner/Contractor brings sewer line from main to the house.

Gas Tap Fee - $300.00
Includes: up to 100’ gas line.

  • City installs gas line to foundation and sets meter. If gas meter is moved for additions to existing homes, there is an additional fee plus cost of materials.

Utility Bill Information

Bills for city utilities (water, sewer, and gas) are mailed to customers on or before the 15th day of each month.

The Auburn City Utility Office now offers Online Bill Viewing and Payment. This feature allows customers to view their bill at any time. It is directly linked to the City office software and as soon as bills are processed for each month, the total due, (including current and previous usage) is displayed online. This allows customers to see their bill prior to receiving the bill in the mail.

All City of Auburn utility bill payments are due on or before the last day of each month. Payments can be made during office hours at the walk-in counter located at 324 West Jefferson Street or at the drive-up window on the west side of the building. The City office is open Monday through Friday from 7:30 a.m. to 4:00 p.m. Any payment made after hours can be placed in the drop box located by the drive up window on the west side of the building.

Link to FRONT DESK

We currently offer the following options for payments:

  • In person (during regular business hours) or via the Hopper Box on the west side of the building which is available 24 hours a day.
  • By mailing your check to 324 W Jefferson, Auburn, Illinois 62615.
  • Cash, Check, Money Order, or Credit/Debit Cards - Please allow mailing time
  • Direct Withdrawal Payments (Withdrawn on the 25th of each month. If that date falls on a weekend or holiday, the account will be debited the last business day prior to the 25th. Sign up at FRONT DESK
  • To sign up for direct withdrawal, a customer would simply need to sign up for FrontDesk. The process to complete the account set up could take up to 30 days. Sign up at FRONT DESK
  • Online with E-check or Major Credit/Debit Card 

When making payments online through your bank, please allow for mailing time. We do not receive electronic payments, so your bank will actually print and mail us a check. This may mean that your payment will arrive late if it’s not scheduled well in advance. Payments received after the end of the month will be charged a late fee.


For the convenience of its residents, the City of Auburn offers online utility bill payment for gas, water, and sewer services. This enables residents to pay their monthly utility bill online with a major credit/debit card (Visa, Mastercard, American Express, or Discover).

Checks must be written and brought to the city office during working hours or placed in the drop box after hours. Also, individuals can still work directly with their financial institution to have a check written from their account and sent to the city office directly.

Important Note: Utility bill payments are due on or before the end of each month. The utility payments are considered "late" at 12:01 a.m. on the 1st of each month and are subject to a 10% late fee. This is regardless of the method of payment. Payments made online after 12:00 a.m. on the 1st of each month are late and will be assessed a penalty.

The SHUT OFF DATE for any resident who fails to remit a timely payment will result in utilities being turned off on the 10TH OF EACH MONTH (all payments must be received by midnight on the 9th in order to avoid shut off on the 10th). If the 10TH should fall on a weekend or holiday, the shut off date will be the next business day following the weekend or holiday.

Shut Off Policy: ALL PAYMENTS MUST BE IN THE DROPBOX BY MIDNIGHT ON THE 9TH BECAUSE SHUT OFF WILL BEGIN AT 7:30 AM ON THE 10TH.

From this website you will be able to:

  • Pay your utility bill
  • Review your account information
  • Review your previous bill and payment history Review your household utility consumption history

Link to FRONT DESK

BUDGET PAYMENT PLAN


Budget calculations are our best estimate at what will cover your winter needs.

We try to come up with an amount that will allow you to build up a GAS credit during the summer to use in the higher winter months.

We ask that customers monitor their bill each month to ensure that the budget amount is covering the actual bill. If an account gets to a point where there is no longer a credit, customers must pay the balance due. We then will remove a customer from budget bill and they simply just pay the amount of the bill until the end of the budget bill cycle.

Should anyone choose to go on the budget payment plan, they MUST start paying this amount with this bill, which is due on or before May 31 of each year. If you do not pay the budget amount that we figured for you BY May 31 of each year, we will NOT put you on the budget bill plan and you will owe the amount of the bill each month. However, you can pay more on your account to build your own credit throughout the year.

City of Auburn accepts cash, checks, money orders, direct pay, credit cards and online payments.

Please refer to auburn.illinois.frontdeskgworks.com for on line payment information.

QUESTIONS?


Please call the City Office at 438-6151 anytime Monday through Friday, 7:30 a.m. to 4:00 p.m.

IMPORTANT


Meters not accessible will be fined and an appointment must be made to obtain an accurate reading on any water and/or gas meter at the property. No estimating will be done.


For more information, please read the meter access ordinance.


Meter Access Ordinance 

METER READING


Meters are read on the last two days of the month or the first two days of the next month depending on weekends, holidays, and weather. Meters are not estimated, and a reading is obtained on every meter each month.