FORMS

The following forms are available for download and printing. The completed forms should be turned in to the City Utility Office during normal business hours of Monday-Friday, 7:30 a.m. to 4:00 p.m. or placed in the drop box (with payment) on the west side of the city building. If you have any questions at all regarding any of the below forms, please contact the City office at 217-438-6151.

Online submission is not available at this time.

AUTOMATED MESSENGER

Automated Messenger is a FREE citizen notification system. 

All who voluntarily sign up will be notified by an automated telephone call of any boil orders, road closings for maintenance work or weather conditions, tornado warnings**, and other important notices that need immediate broadcast.

** Tornado warnings will be set off on Automated Messenger, as long as telephone and computer lines are operational. As always, do not wait for a phone call if weather is severe and storms are threatening.

Effective March 31, 2026, online payments are temporarily unavailable while we update our payment processing software. This update will help improve security and reliability. We appreciate your patience and will notify you once online payments are available again.

During this time, payments can still be made through the following methods:

• By Mail (please allow 10 business days)
• In Person at the Office
• To drop off payment, please use secured drop box on west side of building

If you have any questions or need assistance, please feel free to contact us at 217-438-6151.

Thank you for your patience and continued support.

UTILITY AND OTHER SERVICE PROVIDERS

The City of Auburn provides Gas, Water, and Sewer service within the city limits.

Please contact the city office at 217-438-6151 Ext. 2302 to verify what utilities are provided at a given residence.

OTHER PROVIDERS

Electric

Others